Boosting Restaurant Loyalty Programs: Charting 2023 Holiday Shopping Trends and Campaigns
The holiday season is officially upon us, and for brands in the restaurant industry, it’s time to get excited and prepared for a festive surge in customers. In this blog, we’ll explore some of the key trends that will make this holiday season merry and bright for both brands and shoppers. It All Starts with […]
Study: Improving Frequency and Spend Thru the Utilization of Channel Adoption
Our study reveals insights and effective strategies to help drive omnichannel ordering and frequency from your underperforming guests. It is no secret that customers have high expectations and demand consistency when visiting a restaurant. From great food to incredible customer service, a customer’s overall experience influences their decision to return to a restaurant and how […]
Never Stop Asking Questions: Growing your Brand Loyalty by Leveraging Customer Surveys
Surveys can be a valuable resource when it comes to understanding your customers. Here’s how to make the most of your guest surveys while driving frequency and spend. During COVID, one of the biggest factors that determined the success or failure of some food franchises was how well they listened. The ones that thrived immediately […]
4 Fall Covid Trends that continue to Impact the Restaurant Sector
An analysis of recent dining trends, based on 24.8 million engagements, shows that omnichannel engagement is more integral than ever for most brands. As the Covid-19 outbreak continues to impact the industry, restaurants are left to navigate labor shortages, virus surges and shifts in consumer demand, largely on their own. On a daily basis, they […]
When No News Is Bad News: Why Feedback Is Critical to Customer Loyalty
Think back to the last time you had a less-than-optimal customer experience. Maybe it was an incorrect drive-thru order or an impolite employee. Did you stop what you were doing to relay your displeasure to the brand, or did you just stifle your righteous indignation and get on with your day? Now–think about the last […]
How to Deliver Data Privacy and Gain Customer Loyalty at the Same Time
At the end of June, Google announced it’s delaying plans to remove third-party cookies from its Chrome browser until late 2023, almost two years later than its initial time frame of early 2022. Google had been working on replacing the web-browsing, user-tracking technology with a new Privacy Sandbox initiative that offered privacy-friendly methods to target […]
Punchh Announces New Product Innovations for Loyalty, Offers, and Customer Engagement
When Punchh was founded in 2010, our co-founders recognized an opportunity to solve a problem for restaurant and retail brands. They knew that by connecting online and “offline” data points to better understand customer behaviors and buying preferences, brands could drive greater loyalty and higher customer lifetime value while offering a differentiated loyalty experience. Eleven […]
Maximize Restaurant Integrations to Create Better Customer Loyalty Experiences
Learn the power of restaurant loyalty solutions to maximize a brand’s investments through targeted system integrations. Restaurant Integration Challenges As restaurant operators and marketers, you need a variety of technologies to drive optimal performance for your brand. While there may not be a “one-size-fits-all” approach for your entire operation, you still need ways to optimize […]
Super Bowl LV Helps Brands Create Loyal Super Fans
While the Super Bowl isn’t officially a “holiday,” it is unofficially one of the largest “food holidays” celebrated in the U.S., nipping at the heels of Thanksgiving. An estimated 186.6 million adults said they planned to tune in to the big game, with 77% claiming their top category for spending would be to purchase food […]
Customer Segmentation 2.0: How to Do It More Efficiently
Anyone who has ever played a game of darts knows how challenging it can be to hit a bullseye. Even harder–hitting the coveted, high-value “Triple 20,” the small red spot halfway between the number 20 and the bullseye where you earn the maximum points per dart. Sure, it might be easier to close your eyes, […]
Punchh Recognized in Gartners Magic Quadrant
Punchh is pleased to announce that we have been included in Gartner’s 2020 Magic Quadrant evaluation of Mobile Marketing Platforms for the second year in a row. We lead the industry in loyalty, offers, and engagement solutions, and believe that recognition in adjacent technology segments by a global authority like Gartner reflects our platform’s flexibility […]
5 Pizza Restaurant Marketing Tips to Grow Your Slice in the Market in 2022
Punchh knows pizza, and we proved it by powering customer loyalty and engagement for 9 of the top 20 pizza brands in the US. In the past year, Punchh pizza customers have generated a combined $3.9B in loyalty revenue, with $420M (11%) coming from spend lift. Pizza is not just America’s favorite cuisine; it’s also […]