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Drive Punchh’s Innovation with the Voice of the Customer Program
Shape the future of our products and services. Join the Voice of the Customer program and help us push the boundaries of loyalty innovation.
Make an impact on the future of Punchh
At Punchh, we’re all about creating solutions that work for you. That’s why we’re inviting you to join our Voice of the Customer (VoC) program. This is your chance to share your insights and directly influence the future of our products and services.
What is the PAR Punchh User Group?
The PAR Punchh User Group is a community of enthusiastic customers who come together to share their experiences, feedback, and suggestions about our products and service. Filled with industry experts like yourself, these User Groups create a vital connection in our VoC program by fostering open communication between PAR Punchh and our customers, enabling valuable insights and collaborative growth. By actively engaging with user groups, we gather detailed and actionable insights that drive our business forward.
How It Works:
Quarterly Meetings
Join us for regular meetings, a combination of virtual and in-person, where we discuss new features, share best practices, and learn from Punchh experts. Your insights and suggestions directly impact our product roadmap enhancements!
Interactive Workshops
Participate in hands-on sessions to deepen your product knowledge and try new features and products before they are released to the public.
User Research
Help make an impact outside of the User Groups. Our team loves collaborating with enthusiastic Punchh users for additional research.
Upcoming Events: PAR Punchh User Group
Join us for our first-ever Developer User Group. We’ll share the vision, discuss early initiatives, and open conversations on how we can better collaborate to support your work and shape the future of the platform.
- Developers working with our APIs, integrations, or platform features
- Technical architects and solution designers
- Anyone interested in influencing the future of our developer experience
- Save the dates coming soon!
Join us in the Live Music Capital of the World for a day of product exploration, networking, and a little bit of live music.
Keep an eye out for more information!
What Our Customers Are Saying
“Through our new app powered by Punchh, we are able to target our marketing strategies based on guest frequency and preferences. We can deliver a more convenient guest experience at scale.”
“Punchh data and analytics provided us valuable insights that drove our restructuring process to give customers more value and choices, while increasing program profitability through greater member revenue.”
Join the Journey
Be a part of the PAR Punchh Voice of the Customer Program and start making an impact with us! Your input isn’t just valuable—it drives our innovation and empowers you to enhance your experience with our solutions. By participating in at least one event per year, you can join us and let your voice be heard.
Do any of these sound like you?
Passionate Advocates
If you’re passionate about the Punchh product and have ideas for improvements, we want to hear from you.
Platform Users
If you use our products and services regularly and have practical feedback on usability and functionality, your input is invaluable.
Innovative Thinkers
If you enjoy brainstorming and contributing to innovative solutions, this is the perfect forum for you.
If any of these sound like you, join our Voice of the Customer Program. We welcome all customers eager to contribute toward the future of Punchh. By working closely with our customers, we gain valuable insights that drive our business success, while our customer benefit from products and services closely aligned with their needs.
Through your valuable insights and our collaboration, we can enhance Punchh products and services together!
How We Win Together
Recently, we launched the Campaign Management Tool, a new feature inspired by user group feedback. Our User Group members were involved every step of the way—from discovery and surveys to prototype review and an exclusive User Group Pilot. Their invaluable insights allowed us to refine the feature before its official release. As a result, the feature was well received with the broader customer base, showcasing the power of user group engagement.
Because of our User Group’s
input customers can now:
- Efficiently categorize campaigns using tags
- Perform actions on campaigns individually or in bulk
- Keep your workspace clean by archiving or deleting campaigns
- Quickly find campaigns using various criteria
- Narrow results by campaign status, tag, creator, time frame, segment, gift type, and location
- Simplified steps for setting up new campaigns
- Make changes and updates efficiently
- Easily locate specific campaigns by campaign ID
- View performance, messaging, timelines, and more in the new side panel
94% Lift
Within the first 30 days, our new user-friendly tags led to a 94% lift in account adoption with a 175% increase in the number of tags created.
53% Increase
With 53% of accounts adopting these new filters, it's clear they're helping users streamline their workflows and find the information they need more efficiently
Let’s get started.
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