While first-gen curbside pickup solutions have been around for several years now, most brands and their consumers would tell you that the traditional curbside experience leaves a lot to be desired. In many cases, when a consumer places an order from a store, they have no way to let the store know when they are on the way, in the area, or when they arrive. The result is unhappy customers who are either kept waiting or served cold food and frustrated employees who are left without the information they need to provide convenient, consistent pickups.
With many restaurants facing staffing shortages, and an escalating return to post-pandemic dining, brands are turning to digital capabilities that not only differentiate the customer experience but also make operations more efficient and streamlined for their employees.
With both the employee and customer experience in mind, Punchh is proud to announce the launch of our native, loyalty-integrated curbside pickup solution, Punchh Pickup. It was purpose-built to create a frictionless, end-to-end pickup experience for customers and employees, in-store, at the curb, or in the drive-thru.
Punchh Pickup provides a single platform for loyalty and pickups that enables restaurants and retail locations to view and manage all pick up orders from a single console with real-time location and arrival estimates for easy communication with customers.
It’s a solution to replace traditional curbside pickups that:
- Integrates with Punchh Loyalty to deliver key customer insights
- Reduces customer wait times and streamlines order fulfillment
- Monitors critical order and customer information in a single dashboard
- Personalizes notifications and the in-app experience for guests
- Differentiates the brand with a streamlined, consistent pickup experience
And unlike old-school pickup solutions, Punchh Pickup provides restaurant and retail brands with a single, integrated platform for both loyalty and pickups that creates a better end-to-end experience for your customers and staff.
Punchh Pickup takes pickups to the next level with a customizable dashboard & customer notifications and allows your team to detect and capture key customer identification details like vehicle type, parking space number, and more. It also automates notifications with continuous GPS location tracking and provides real-time location and arrival notifications so that your customers are never kept waiting, and your employees can deliver an exceptional experience every time.
It’s time to kick bad customer experience to the curb. If you’d like to learn more about how Punchh Pickup can elevate your curbside experience to drive higher customer satisfaction, contact us today for a personalized demo.