Loyalty Rewards Program and Marketing Solutions for Restaurants

Leverage an AI-powered loyalty program that rewards guests with personalized experiences and offers that drive participation across channels

Restaurant Loyalty Program Challenges

Now, more than ever, customers expect their favorite restaurants to deliver personalized offers and to provide safe, easy interactions while dining in or ordering through the app for pick up or delivery. Guests’ high expectations means brands need to create standout experiences that nurture customers through a restaurant loyalty program to turn anonymous buyers into brand superfans. A customized restaurant reward program empowers marketers to deliver the right incentive, over the right channel, and at the right time.

Restaurant loyalty program software accelerates your business performance

The Punchh suite of solutions and services helps brands create world-class restaurant loyalty programs that build 1:1 relationships and reward guests with personalized experiences and offers that drive lifetime value and increased sales.

Does your loyalty program need a boost? El Pollo Loco seamlessly transitioned from their existing program to Punchh Loyalty.

Over the past three years Punchh has become our core digital marketing partner, helping position us to provide our customers a seamless omnichannel loyalty experience that includes the mobile convenience of digital ordering in our app through GPS informed arrival for curbside pickup. Andrew Rebhun, El Pollo Loco’s Vice President & Digital Officer

Read the Customer Highlight

El Pollo Loco’s Restaurant Loyalty Program Statistics

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loyalty member acquisition

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YOY loyalty sales

Denny's iPhone App Screen

Restaurant Platform Capabilities Empower Marketers

The Punchh Restaurant Loyalty, Offers, and Engagement Platform captures, stores, and analyzes data at every consumer touchpoint. Brands have the tools and AI-driven insights to create an increasingly personalized and engaging loyalty experience that grows with each customer throughout their entire journey with your brand. Working from a single, scalable platform allows marketers to execute their loyalty strategy with ease.

Punchh has an open architecture and a proven history of deep integration with a variety of partners that can easily accommodate online ordering, curbside pickup, delivery, and whatever comes next. It offers:

  • A modern, cloud-based infrastructure
  • Enterprise integration framework with quick APIs and 190 prebuilt system connections
  • Program tracking and audience analytics displayed on an intuitive dashboard

Empower franchisees to deliver hyper-local loyalty campaigns that drive same store sales growth.

Punchh has been a true partner. Their platform and expertise helped us quickly create and deliver a data-driven communications strategy that highlighted new omnichannel operations and set up our franchises for hyper-local success. Luis Martinez, Denny’s Director of Marketing Intelligence & CRM
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Denny’s Restaurant Loyalty Program Statistics

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increase in off-premise sales

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Family Dining to Launch Mobile & Online Ordering Nationally

Restaurant reward programs drive omnichannel success

Design a customized, AI-driven restaurant loyalty program and branded reward app to deliver a better customer experience that increases visit frequency, and drives higher lifetime value. With integrated restaurant ordering, payment options, and pickup/delivery, your restaurant can easily ensure a contactless guest experience that is also seamless, convenient, and memorable.

  • Customize your restaurant loyalty program structure with spend and visit-based, spend unlocks redeemables or tiered memberships
  • Make it easy for guests to earn and redeem rewards in-store, online, or in-app, collecting valuable data at every guest touchpoint
  • Integrate with POS, payment, online ordering, and other third-party systems without code and without a burden to your IT team
  • Create a seamless, safe in-app experience for ordering, paying, pickup/delivery, and earning/redeeming points

Papa John's SMS

Restaurant Loyalty Program Statistics

The AI-powered Punchh Platform elevates the customer experience. Restaurants that use
AI-generated campaigns compared to manually-generated marketing campaigns experience:

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more customers redeeming offers

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more customers visiting

Blaze Pizza App iPhone

Restaurant marketing campaigns and offers win customers

Segment and target dynamic customer profiles with real-time customer loyalty program marketing offers and messages that drive omnichannel engagement and rapidly convert first-time guests into valued customers.

  • Drive participation and redemption with easy identity resolution, automated customer segmentation, and quick campaign execution via email, SMS, push notifications, and rich messages.
  • Build and deliver automated customer journey campaigns using behavior and event-based triggers that keep customers engaged with your brand
  • Send real-time coupons and promos in-app, online, or in-store to spur customer action and drive higher redemption rates
  • Plan, manage, execute, and gain insights into every campaign with a single, integrated loyalty and engagement platform

See the power of a modern restaurant loyalty program to help brands innovate.

Having the Punchh dashboard at our fingertips helps us dig into the metrics and better understand our customers’ behaviors and preferences. We’re able to innovate and create really engaging campaigns that drive repeat visits and customer lifetime value. Jerry Shen, Blaze’s Director of Digital Growth
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Blaze Restaurant Loyalty Program Statistics

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YOY loyalty participation

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increase in loyalty visits

Less talk, more action –
Get your restaurant loyalty & acquisition campaign live today!

Expert services at every step extend the power of your team with Punchh Support, Services, and ongoing training.

Punchh Design

Custom restaurant mobile app development

Punchh App Development

Restaurant loyalty program strategy and design

Punchh Benchmarking

Benchmarking and best practices with a dedicated CSM

Punchh Support

Global support: Monday – Friday
8:00 am – 8:00 pm, 10:30 pm – 7:30 am CST

Punchh Certification

Platform certification and ongoing training
for restaurant marketers

Ready to gain and retain loyal customers? Request a free demo now!