It has been an exciting week at Punchh, to put it mildly. On the heels of our acquisition news, we were thrilled to accept the award for Best Technology Platform from Hospitality Today during their Industry Hero Awards program on April 14th at the 26th annual MURTEC (Multi-Unit Restaurant Technology Conference).
The spirit of the award echoes our mission from the past 13 months to pledge our support to our customers and their employees during one of the most challenging times in the history of the restaurant industry. We believe that personalized loyalty and offers and data-driven customer engagement are the keys to unlock the experience consumers expect today. As Abigail Lorden, vice president and publisher of Hospitality Technology, states, “Hospitality Technology’s Industry Heroes Awards acknowledge members of our restaurant technology community who truly went above and beyond in the face of closed dining rooms and lockdowns, pivoting to off-prem and digital solutions to serve customers, support employees, and feed communities in need.” Thank you to the Hospitality Technology team. We couldn’t think of a better honor.
The spirit of the award echoes our mission from the past 13 months to pledge our support to our customers and their employees during one of the most challenging times in the history of the restaurant industry. We believe that personalized loyalty and offers and data-driven customer engagement are the keys to unlock the experience consumers expect today.
Fazoli’s, a Punchh customer since 2017, was also given an Industry Heroes award for their commitment to essential workers during the pandemic and their seemingly effortless pivot to technologies like drive-thru and curbside pickup and contactless payments–all designed with guest safety and convenience at the forefront. As one of the brands that used digital customer loyalty to streamline and elevate the customer experience, Fazoli’s experienced record-breaking sales and traffic during 2020. Loyalty and CX go hand-in-hand, according to Will Hanrahan, the Digital Marketing Manager for Fazoli’s. As he explains in a recent case study, “We lean into loyalty to impact our brand in multiple ways and deliver better value, convenience, and safety to our customers.” Congratulations to Will and the entire Fazoli’s team!
As we emerge from the darkest days of the pandemic, our mission hasn’t changed. We’ve learned a lot from our customers, partners, and consumers over the past year about how to support the hospitality industry with new technologies and help our customers thrive no matter what obstacle comes their way.
We’ll have more to share in the coming weeks about new products, features, and services that have been born from customer feedback and a wild ride through a year that none of us will soon forget. If you’d like to learn more about the (award-winning!) Punchh Loyalty, Offers, and Engagement Platform, we would love to set up a personalized demo for you. Get started here.