FEATURES
The Punchh platform drives customer engagement through our industry leading loyalty suite. This includes traditional programs such as visit-based, point-based, and tiered membership, as well as Surprise & Delight, Sweepstakes/Gaming, and Targeted Offers.
Punchh Instant Surveys help brands better understand their guests. Increase customer satisfaction through a seamless, in-app experience, served dynamically based on: store visited, food items purchased, etc.
Punchh Gift Cards enable in-app payments and are integrated with the leading gift card processors so your physical gift cards can exist digitally.
Digital gift cards:
- In-app payment
- Auto-reload
- Gift to other users
- Share with friends or family
Punchh integrates with best-in-class online ordering providers, and provides a seamless in-app experience through Single Sign-On (SSO) technology. In addition to earning loyalty for their mobile/online orders, guests can redeem banked rewards and campaign offers on their orders.
Get invaluable feedback from guests after every visit. Punchh's simple emoji system and optional text field will drastically boost the amount of chatter vs. traditional social media. Respond to negative feedback immediately through Punchh's automated sentiment analysis software.
Punchh's proprietary Social Referral technology kicks traditional referrals into overdrive, enlisting brand ambassadors to drive new customer trials.
Access & analyze your data and engage with your guests via Punchh's real-time dashboard that allows you to:
- View and analyze your visualized data
- Create and launch campaigns
- Target a specific user segment based on hundreds of user attributes
- Review your guests’ feedback and surveys
Create, analyze and engage with targeted guest segments that can be defined by:
- Their spend (total or per visit)
- Their visit frequency
- What menu items they purchase (or don’t)
- Store location(s)
- Day parts
- Visits on special events (e.g., watch the big game)
- Purchase channel (online order, take out, eating in) and many more…
Punchh combines internal data sources from your loyalty program with external data sources so you can make the most educated decisions when engaging with your loyalty guests.
For example, by understanding what your loyalty guests’ most favorite menu items are, you can make informed marketing and operational decisions. We have seen an increase in sales when our customers promote menu items popular amongst loyalty guests to non-loyalty guests.
Leverage rich guest data profiles to tailor relevant offers based on historical transactional behavior and profile data, delivered via Push Notification (mobile app), email, SMS, Social Media, & POS. Through Punchh's self-service segmentation and campaign functionality, brands have seen up to 40% redemption rates on their personalized offers.
Punchh applications work seamlessly with all leading POS systems. Our turn-key integration captures all transactions, enabling brands to gain true insights by indexing loyalty app user data against anonymous guest data.
Don’t see your POS system? CONTACT US for a comprehensive list.
*Punchh is a certified partner of NCR
Minimize abuse and lost revenue with Punchh Fraud Detection. Customize fraud detection rules that apply to your brand. Identify and take action against guests and/or employees with suspicious behavior.
RESULTS
With over 40 million push notifications sent and $3 billion in sales, our targeted campaigns have allowed our customers to engage with their guests on a relevant and valuable basis.
400K+ referred app users led to $35M+ in additional loyalty sales. Only gift referrals bonuses to those who refer friends and family members who make loyalty purchases. The Punchh patent-pending referral technology can apply a monetary value to the word-of-mouth network of your loyalty guests.
Get your guests coming back more often by launching strategic & personalized campaigns and by promoting loyalty rewards.
Upsell your loyalty guests on an individual level with rich insights into their behavior and favorite menu items.
