Punchh Restaurant Marketing Cloud
Connect with any POS or system. Launch programs faster. Drive ROI in real-time.
Engage
Engage customers anytime, anyplace, and anyhow
Punchh Loyalty
Increase guest frequency and spend with the best- in-class Punchh Loyalty. Design the best loyalty program for your brand, by choosing from a variety of options including Visit-based, Points-based, Tiered membership, Surprise & Delight, Sweepstakes/Gaming, or Targeted Offers.
find out morePunchh Offers
Target individual guests or segments with tailored offers and promotions using Punchh’s Coupons and Promo Codes (including but not limited to just loyalty program membership). Increase reach by integrating coupons and promo codes with traditional email marketing solutions. Track redemptions at point-of-sale and measure effectiveness.
find out moreOmni-Channel
Engage consumers seamlessly across any channel any time. Enable personalized interactions including loyalty, offers, ordering, payments, referrals, reviews, social, surveys, and gaming.
find out moreOnline Ordering
Enable seamless ordering across any channel. Integrate with leading online ordering providers using Punchh’s unique Single Sign-On (SSO) capability. Enable guests to earn loyalty points, redeem banked rewards and campaign offers for mobile and online orders.
find out morePunchh Payments and Gift Cards
Let your guests pay with gift cards, credit cards, Apple Pay*, or Android Pay*. Integrate with leading gift card processors and make your gift cards digital, mobile, and social.
(*) coming soon
Social Referrals
Drive new customer trials by getting brand ambassadors to refer their friends. Use Punchh's proprietary Social Referral technology to exceed results from just traditional referrals.
find out morePunchh Reviews
Get invaluable feedback from guests after every visit. Boost guest engagement and reduce chatter using Punchh's simple emoji’s and optional text field. Respond to negative feedback immediately with real-time alerts powered by Punchh's automated sentiment analysis.
find out morePunchh Instant Surveys
Measure and drive guest satisfaction with Punchh Instant Surveys. Dynamically trigger surveys when a guest visits a store, purchases a menu item, etc. Increase completion rates through seamless in-app or web surveys and rewards for completion.
find out morePredict
Predict customer behavior and define the right offer at the right moment
RFM
Score and track your guests’ value with Recency, Frequency, and Monetary (RFM) Analysis. With this simple and powerful approach, determine the type of marketing campaigns that will maximize lifetime value for each of your guests and segments.
find out more360º Insights
Get 360º Insights about individual guests including their demographic and behavioral profiles, including their frequency of visits, spend, favorite locations, birthday, favorite menu items, favorite day part, and much more. Serve them better to increase guest satisfaction, and lifetime value.
find out moreAnalytics
Know your store performance in real-time including sales, menu items, check-ins, guest feedback, and location analytics. Punchh automatically gathers and updates data from your internal systems including point-of-sale, loyalty program, other systems and external data sources.
find out morePredictive Analytics
Predict customer lifetime value, automatically segment guests, and determine best offer / marketing interaction for each guest that will lift frequency and/or spend. Take guessing out of marketing, and increase the efficiency of your marketing.
find out moreExecute
Execute marketing at any store and across any channel automatically
Segmentation
Define, score, and dynamically track guests based on any one or more of the below and other attributes:
- Visit frequency
- Spend (total or per visit)
- Purchased menu items
- Store locations
- Day parts
- Visits on special events (e.g., watch the big game)
- Channel (mobile/web order, eating in-store, take out, etc.)
Campaigns
Target customers with the right offer at the right moment and across any channel. Choose from our rich set of best practice campaigns or build your own campaigns within minutes.
Execute campaigns at any store or channel including Mobile App (Push Notification), SMS, email, Point-of-sale and/or Social Media.
Automation
Automate marketing across any store and/or channel. Schedule and automate campaigns and reports across any store / dma, and target specific segments. Punchh dynamically tracks guests as they move from one segment to another, and the relevant offer is presented to the guest without requiring any manual action to be taken by the marketing team or store manager.
find out moreDashboard
Administer, execute, manage, and report on all your programs across any store or channel. Use enterprise-class access control to administer roles and responsibilities across stores. View campaign performance and ROI in real-time. Respond to guest feedback and surveys in real-time.
find out moreTargeted Campaigns Yielding Powerful Results
Referrals Driving Net-New Guests and Sales
Higher Frequency Across Guests
Increase in frequency
Lift in Average Check Size Across Customers
Increase in spend