Businesses are faced with a difficult economy that is perpetuating labor shortages, supply-chain challenges, rising costs, and shrinking profit margins. So how do you stay in the forefront and give consumers everything they want in... Read more »
According to Forrester, creating a customer obsessed convenience store has the power to enable brands to more easily sense and respond to market circumstances. This flexibility and agility ensures customer loyalty, employee engagement, and sales... Read more »
According to Forrester, creating a customer obsessed organization enables brands to more easily sense and respond to market circumstances. This flexibility and agility ensures customer loyalty, staff engagement, and sales growth in any economic climate.... Read more »
You don’t have to be an expert marketer to understand that customer loyalty is critical to your brand’s foundation for growth. A strong base of active customers are imperative to the health and longevity of... Read more »
The 2022 Loyalty Outlook ebook is a quick guide designed to deliver four trends and stats that matter most to brand marketers and enterprise leaders. It’s imperative to stay on top of digital innovations to... Read more »
Creating a seamless, modern restaurant experience today requires attention to on- and off-premise operations. Brands need to create a safe and convenient environment that connects front-of-house guest management systems (ordering, tablets, QR & kiosks) to... Read more »
Today, more than ever, convenience store operators need to build customer relationships in real-time through personalized offers and consistent omnichannel experiences. Retailers understand the value in repositioning their marketing strategy from traditional loyalty offerings like... Read more »
After an industry-changing past 18 months, brands need to continue driving an effective digital transformation to capture market share and grow customer loyalty. Investing in a set of digital capabilities is critical to meeting customers... Read more »
Today’s modern customers expect personalized experiences that provide value, convenience and safety — on-premise and off-premise. Creating the ideal customer loyalty program means delivering a seamless, multi-platform guest experience. Uncover the most important customer loyalty... Read more »
Achieving true loyalty today requires giving cstore customers a reason to drive to your location. This means you need the ability to learn the digital identity of each individual customer, harness technology to get to... Read more »
With leaner marketing teams trending as the norm, brands need the power of artificial intelligence (AI) to extend their capabilities and optimize their customer loyalty strategies. Today’s customers are interacting with your brand in multiple... Read more »
New Guide for Turning Anonymous Guests into Loyalty Superfans To keep up with increasingly connected and empowered consumers, today’s marketers need to achieve heroic feats. It takes technology and teamwork to deliver meaningful loyalty experiences... Read more »
Gain Intelligent Loyalty Strategies to Drive Higher LTV Meeting customers’ new expectations for convenience, value and personalization will require brands to take a holistic approach to customer engagement and loyalty. This guide details the critical... Read more »
In 2020, convenience store retailers have dealt with lower trending gas prices, extra precautions in foodservice operations, and the most epic changes in customer behavior the industry has ever experienced. Furthermore, the challenges of the... Read more »
Survey Highlight: 85% of retailer respondents noted that the ability to personalize the consumer experience was “Extremely or Very Important” Recently, NACS and Punchh worked together to survey convenience store retailers about customer loyalty program... Read more »
Generic marketing and customer loyalty programs that give guests all the same discount and experience are guaranteed to get lost in the clutter and go stale. Today, restaurants need a dynamic, adaptive marketing approach that... Read more »
Delivering a delightful customer experience is #1 on every convenience store marketer’s list of priorities. That’s because a customer experience can make or break a customer’s relationship with your brand. And today, the customer experience... Read more »
Leverage Technology to Increase Customer Lifetime Value There are a number of important strategies that restaurants can implement to communicate with their customers. These strategies will keep your guests coming back again and again and... Read more »
Get the Ebook to Learn More Marketers are challenged today to define their loyalty strategy beyond its ability to deliver transactions. Loyalty is evolving into much more than simply a static program that creates member... Read more »
Customer Loyalty Programs Innovations Customer loyalty has become more elusive and harder to maintain than ever before. Today’s loyalty strategies need to be built to continually evolve. Brands can no longer take a “launch and... Read more »
AI Delivers a Competitive Edge for Brands Companies in every industry are champions of data these days, and marketers have gotten savvy in the process of tracking everything about their customers. Now brands need a... Read more »
Reach & Reward Customers Through Omnichannel Loyalty Retailers are experiencing the biggest shift in consumer preferences, expectations and shopping behaviors that the industry has ever seen. The rise of a new economy based on digital... Read more »
Reach & Reward Customers with Omnichannel Loyalty Your customers are the most essential aspect of your business. Without them, you’re not going anywhere fast. And today’s customers are part of four distinct generations that marketers... Read more »
Convenience stores are experiencing unprecedented change, as growth for the sector is being driven by fresh food and food-to-go offerings. The transformation from being a fuel-only destination to a stop for gourmet prepared foods, healthy... Read more »