Event: Restaurant Agility Summit 2020

Using Customer Loyalty and Engagement To Create Digital Agility

How to Leverage Customer Loyalty to Meet Today’s Challenges

Tuesday, September 29, 2020
10:00 am EST / 9:00 am CST 7:00 am PDT

About This Talk
Over the last several months the restaurant industry has experienced the most epic changes in customer behavior. Shifting consumers’ expectations has made it vital for brands to adjust their near and long term business operations to deliver on safety concerns while driving critical sales results through their digital technology stack. Join the conversation with Shyam Rao, Cofounder and CEO of Punchh and David Karel, CMO of Zenput to learn why creating a loyal and highly engaged customer base is critical to recovering same store sales faster than competitors. They’ll discuss how restaurants can achieve this by focusing on online ordering, contactless retail and loyalty to balance employees’ and guests’ safety while creating lasting profitability.


A Talk by Shyam Rao

Cofounder & CEO, Punchh