Earn Your Customers Trust and Loyalty with Clear, Compelling Communication
These are unprecedented times; with neighboring restaurants all facing similar challenges, as 42 states and a number of cities and counties as of April 7, have mandated shutdowns and asked residents to stay in their homes as much as possible. This new reality keeps getting extended as more cases of COVD-19 spread throughout the U.S. […]
Vitality Bowls: Growing from Modern Customer Experience
It’s no secret that we live in a highly digital world. Brands are targeting consumers through email, push notifications, SMS, and more. To stand out through all the distraction, brands need a true 360-degree view of their customers to build meaningful relationships. It is essential for physical retailers, who must blend an in-store experience with […]
How to Engage Customers with Personalized Holiday Campaigns During the Busy Christmas Season
The busy holiday season is upon us. People are on the go, meeting friends, dashing into stores — getting tired, getting hungry, and looking for a deal to satisfy their appetite and help them re-energize. The QSR brands that have a modern loyalty program in place are just the people who can help. To meet […]
Punchh Earns Analyst Recognition in Gartner’s 2019 Magic Quadrant Evaluation of Mobile Marketing Platforms
Punchh is pleased to announce our inclusion in Gartner’s 2019 Magic Quadrant evaluation of Mobile Marketing Platforms. This is our first time being identified in a Gartner Magic Quadrant and we believe that being recognized by firms like Gartner reflects our platform’s ability to drive sales, engagement, and loyalty for brands with a physical presence all […]
Convenience Stores Need to Use One Digital Platform For Customer Acquisition, Customer Loyalty, and Marketing
Convenience stores have had to evolve along with rapidly changing consumer preferences and expectations to meet their demand for delightful and omnichannel experiences. Many people today use mobile apps to locate your gas station or scan a digital coupon at the POS. A majority of customers who purchase gas, pay at the pump and do […]
Personalized Marketing Strategies for Retail Convenience Stores
The way to impact customer behavior today is through the delivery of timely, relevant, and even surprising offers that speak directly to the individual consumer—offers that aren’t static, but dynamic and highly personalized. Personalization has a direct correlation to incremental revenue and increased conversion rate. Instead of sending a generic $1 off promotion, consider the […]
Using Customer Data & Loyalty Marketing for ROI
Marketers have a tough job today driving business results in an environment of complexity and constant change. Working to deliver an exceptional customer experience across all channels and touchpoints has risen to the top of their list, along with the recognition that understanding customer data and analytics is the key to helping them achieve this […]
Top 5 Customer Experience Trends for Convenience Stores
Your customer’s experience can make or break their relationship with your brand. Making sure their experience is the best it can be, should be a top priority for every convenience store marketer. In this blog post, we will help you understand what a winning “customer experience” means in the dynamic c-store marketplace — and how […]
Top 5 Customer Experience Predictions for Restaurants in 2019
Your customer’s experience can make or break their relationship with your brand. Making sure their experience is the best it can be should be a top priority for every restaurant marketer. In this blog post, we will help you understand what a winning “customer experience” means in the dynamic restaurant marketplace of 2019— and how […]
5 Campaigns To Attract, Retain and Create Repeat Customers
Attracting and retaining customers can be difficult but also rewarding. A 2016 study found that loyalty program customers generate between 12 and 18 percent more revenue than customers who are not members of loyalty programs. Loyalty campaigns can help you build a strong emotional connection with your customers, which will help you retain them and […]