Improve Customer Loyalty with Mobile Wallets and Payments
Mobile wallets integrated into a loyalty program have quickly become an essential solution brands can implement to provide a seamless customer experience. Consumers are always on the lookout for convenient and rewarding ways to make their shopping journey that much easier. When it comes to making purchases, there is not one solution more convenient to […]
Bringing a Unified Experience to the Modern Restaurant
There’s an old saying that goes, “You can’t do it all and do it well.” And generally, that seems to hold true. But what happens when you take “it all” and make it just one thing? Or at least, have “it all” work together so well that the experience becomes unified? If you have followed […]
NACS 2022: Trending Tech at this Year’s Premier C-Store Conference
This year’s NACS event was no flash in the pan, but it was chock full of flashy technology and a new bent on digital solutions. For the 2022 NACS conference, the name of the game wasn’t the newest flavors in CPG or even the growing vape category, but rather the focus on new digital technology […]
Upward and Onward: What is Unified Commerce and Why Should Brands Care?
On April 12th, IHOP CMO Kieran Donahue took the stage at the 2022 Restaurant Leadership Conference with PAR CEO Savneet Singh to chat about the benefits and future role that Unified Commerce will play in hospitality infrastructure. On the precipice of a national recession, restaurants have already weathered a two-year pandemic, a labor shortage, supply […]
SaaS, APIs, Developer Relations and our New Developer Community Q&A at Punchh
Successful SaaS API Integrations are an Important Factor for Loyalty Program Growth and Profitability In recent years, the market has seen a proliferation of enterprise SaaS companies with public APIs and platforms used by their customers, partners, and developer communities to customize, integrate and extend their base product offerings. Why? Because the value of a […]
Braze and Punchh: Optimizing Customer Engagement in a Whole New Way
As personalization over customization becomes the norm in marketing strategies, more and more marketing teams are looking for an integrated solution that allows them to provide individual journeys to their customers, identify key trends in those events, and adapt their messaging accordingly. Key differentiators can be as simple as identifying geography, key demographics, or send-time […]
How to Deliver Digital Loyalty that Provides You and Your Customers Value
The fall of 2021 is still delivering new market demands and changing customer behaviors for concepts across the globe. In order to keep up, brands have had to rapidly adopt new technologies to create alternative channels for revenue that address proof of vaccine requirements for in-person dining as well as the health and safety concerns […]
The Connected Community: Using Loyalty Programs to Power Your Social Cause Initiatives
How localizing your loyalty efforts can help you drive more community connections and sustainability within your DMAs A vital part of any local restaurant marketing plan is implementing a strategic community initiatives program that not only activates your in-field staff, but helps you provide support for the communities where you reside. A localized marketing plan […]
Own Your Listing, Drive Your Loyalty Visits
Integrate Yext and Punchh to Deliver True Loyalty Insights for Your Campaigns The practice we know as SEO began back in the 1990s, and with it came the complexities of continuously optimizing pages for search. Businesses worldwide have struggled to keep web pages updated, search functionality streamlined, and listings up-to-date. Food service particularly felt these […]
Single Touch Loyalty: Self-Service Innovation to Drive your Loyalty Program
Integrated Loyalty and Engagement is at Your Fingertips with Punchh and Grubbrr While American’s might not be quite ready for robots behind the counter, that doesn’t mean that technology isn’t already making its way into our everyday dining experiences. That’s even more true as operators search for answers on managing staffing shortages, product recalls, streamlining […]
How Big Brands are Delivering 25x the Loyalty Gains by Integrating Punchh & Attentive
Gone are the days when just simply having an eClub was enough to engage your customers, generate retention and drive sales. The customers of today are much more evolved, one would even say complex in their needs. They are mobile super-users, know the value of their loyalty, and are searching for brands to stand out […]
When No News Is Bad News: Why Feedback Is Critical to Customer Loyalty
Think back to the last time you had a less-than-optimal customer experience. Maybe it was an incorrect drive-thru order or an impolite employee. Did you stop what you were doing to relay your displeasure to the brand, or did you just stifle your righteous indignation and get on with your day? Now–think about the last […]