Top Five Restaurant Tech Trends on the Horizon in 2023
In the last few years meeting customers’ expectations has challenged brands in multiple ways. Their hybrid purchasing behaviors and heightened needs has required an elevated game plan from brands, resulting in one side of their restaurants and stores trying to be Amazon.com, while the other side is devoted to providing an amazing and rewarding customer […]
How Customer Service is the Secret Sauce to a Successful Loyalty Program
Often one of the most challenging aspects of growing a brand is to deliver a consistent experience. Not only in every location, but across every channel. Today’s customers’ expectations are a growing list of must-haves needed to garner their loyal business. Guests walking into your business expect a clean, welcoming atmosphere, a friendly staff that […]
SaaS, APIs, Developer Relations and our New Developer Community Q&A at Punchh
Successful SaaS API Integrations are an Important Factor for Loyalty Program Growth and Profitability In recent years, the market has seen a proliferation of enterprise SaaS companies with public APIs and platforms used by their customers, partners, and developer communities to customize, integrate and extend their base product offerings. Why? Because the value of a […]
Loyalty Program Gamification Challenges Increase Customer Engagement
Challenge campaigns are a great way to gamify your loyalty program and keep members engaged throughout the year. Since enrollment in a program doesn’t always mean engagement, gamification offers a fresh and creative approach to inspiring certain behaviors with your customers. These days people are inundated with emails and text messages. Break out of the […]
Drive C-Store Inside Sales and Track Category Growth with Your Loyalty Program
Loyalty sales can not only be a major driver of frequency, it also can help you identify trends and grow retail categories Despite a return to normality and the fact that many consumers are starting to resume everyday shopping habits — c-stores have still seen challenges when it comes to foot traffic within their brick […]
2021 Holiday Trends in Loyalty
Here our our top three trend predictions for the 2021 holiday season and insights on how marketers can stay ahead of the curve While it doesn’t feel like we’ve recovered yet from 2020, somehow, we’re now squarely in the midst of the holiday season in 2021. For many consumers, this is the first holiday season […]
“Get Inspired” Throughout Your Life Phases with Cherylyn Harley LeBon
In 2010, women made up 31% of the legal profession. By 2020, that number had climbed to 37.6%, with consistent gains for the last decade. As more women join the legal profession, the industry is seeing a growing diversity in terms of new perspectives and leadership that guide our regulatory and legal issues here in […]
Punchh Launches Native Curbside Pickup Solution
While first-gen curbside pickup solutions have been around for several years now, most brands and their consumers would tell you that the traditional curbside experience leaves a lot to be desired. In many cases, when a consumer places an order from a store, they have no way to let the store know when they are […]
Punchh Wins Hospitality Technology Industry Hero Award for Best Technology Platform
It has been an exciting week at Punchh, to put it mildly. On the heels of our acquisition news, we were thrilled to accept the award for Best Technology Platform from Hospitality Today during their Industry Hero Awards program on April 14th at the 26th annual MURTEC (Multi-Unit Restaurant Technology Conference). The spirit of the […]
5 Convenience Store Marketing Strategies That Drive Engagement
How have Convenience Stores been Impacted by the Pandemic? Lower trending gas prices, extra precautions in foodservice operations, along with the most epic changes in customer behavior the industry has ever experienced, continue to make the convenience store landscape more challenging than ever even today. It is increasingly important to offer both online ordering options […]
20 Things to Consider in Choosing a Customer Loyalty Program Vendor
Redefining Customer Loyalty Programs Marketers are challenged today to define their customer loyalty program beyond its ability to deliver transactions. Loyalty is evolving into much more than simply a static program that creates member habits, which often aren’t even optimal to maximizing brand affinity. Customer loyalty program initiatives in 2021 must focus on long-term value […]
How to Use Omnichannel Loyalty Programs to Drive Brand Engagement
The Power of Omnichannel Loyalty Campaigns Now more than ever customers are digitally engaging with your brand. You have the ideal opportunity to extend your outreach through omnichannel campaigns that will attract new guests and drive repeat business with your loyal customers in this new environment. Many brands are beginning the reopening process for dine-in, […]