Mastering Online Ordering: 5 Challenges and How to Overcome Them
Remember the pre-digital era when managing seating charts and keeping wait times down was a constant struggle? Fortunately, those days are long gone, thanks to modern advancements such as online ordering for restaurants that have transformed the restaurant industry. Operators are now equipped with advanced tools to meet customer expectations. But this digital age doesn’t […]
5 Creative Restaurant Marketing Ideas for Cinco de Mayo
Cinco de Mayo, the celebration of the Mexican army’s victory over the French at the Battle of Puebla, is fast approaching. This holiday presents an opportunity for restaurants in the United States to engage their customers, attract new guests and increase revenue by creating memorable offers and enhanced dining experiences. Although Cinco de Mayo may […]
The ONLY Digital Loyalty Platform You’ll Ever Need
You don’t need more marketing tools. You need results. For over 12 years, Punchh has been packing a punch for the biggest brands in the food business. From our white-glove treatment, to our 200+ partners and integrations, we’ve set the industry standard for driving customer loyalty, retention, and ultimately, bottom line, for businesses just like […]
Top Five Restaurant Tech Trends on the Horizon in 2023
In the last few years meeting customers’ expectations has challenged brands in multiple ways. Their hybrid purchasing behaviors and heightened needs has required an elevated game plan from brands, resulting in one side of their restaurants and stores trying to be Amazon.com, while the other side is devoted to providing an amazing and rewarding customer […]
How Customer Service is the Secret Sauce to a Successful Loyalty Program
Often one of the most challenging aspects of growing a brand is to deliver a consistent experience. Not only in every location, but across every channel. Today’s customers’ expectations are a growing list of must-haves needed to garner their loyal business. Guests walking into your business expect a clean, welcoming atmosphere, a friendly staff that […]
SaaS, APIs, Developer Relations and our New Developer Community Q&A at Punchh
Successful SaaS API Integrations are an Important Factor for Loyalty Program Growth and Profitability In recent years, the market has seen a proliferation of enterprise SaaS companies with public APIs and platforms used by their customers, partners, and developer communities to customize, integrate and extend their base product offerings. Why? Because the value of a […]
Loyalty Program Gamification Challenges Increase Customer Engagement
Challenge campaigns are a great way to gamify your loyalty program and keep members engaged throughout the year. Since enrollment in a program doesn’t always mean engagement, gamification offers a fresh and creative approach to inspiring certain behaviors with your customers. These days people are inundated with emails and text messages. Break out of the […]
Drive C-Store Inside Sales and Track Category Growth with Your Loyalty Program
Loyalty sales can not only be a major driver of frequency, it also can help you identify trends and grow retail categories Despite a return to normality and the fact that many consumers are starting to resume everyday shopping habits — c-stores have still seen challenges when it comes to foot traffic within their brick […]
2021 Holiday Trends in Loyalty
Here our our top three trend predictions for the 2021 holiday season and insights on how marketers can stay ahead of the curve While it doesn’t feel like we’ve recovered yet from 2020, somehow, we’re now squarely in the midst of the holiday season in 2021. For many consumers, this is the first holiday season […]
“Get Inspired” Throughout Your Life Phases with Cherylyn Harley LeBon
In 2010, women made up 31% of the legal profession. By 2020, that number had climbed to 37.6%, with consistent gains for the last decade. As more women join the legal profession, the industry is seeing a growing diversity in terms of new perspectives and leadership that guide our regulatory and legal issues here in […]
Punchh Launches Native Curbside Pickup Solution
While first-gen curbside pickup solutions have been around for several years now, most brands and their consumers would tell you that the traditional curbside experience leaves a lot to be desired. In many cases, when a consumer places an order from a store, they have no way to let the store know when they are […]
Punchh Wins Hospitality Technology Industry Hero Award for Best Technology Platform
It has been an exciting week at Punchh, to put it mildly. On the heels of our acquisition news, we were thrilled to accept the award for Best Technology Platform from Hospitality Today during their Industry Hero Awards program on April 14th at the 26th annual MURTEC (Multi-Unit Restaurant Technology Conference). The spirit of the […]