Teriyaki Madness Deploys New Customer Loyalty Mobile App
As emerging restaurants grow, keeping up with customer expectations can be tough. Restaurants need more locations, more staff, improved menu items, better service, and much more. On top of what a growing restaurant needs to provide at its physical locations, customers are also looking for an engaging digital experience. Today’s restaurants need to scale in […]
Loyalty Trends in 2020 that Create an Enhanced Customer Experience
One prediction everyone appears to agree on is that eCommerce is here to stay. Physical retailers have therefore learned to contend with the doomsayers who have foretold their death a million times over. While we agree that eCommerce isn’t going anywhere, it’s important to remember that U.S. eCommerce sales were just 10 percent of total […]
Beans & Brews Modernizes Loyalty for Better Customer Engagement
Today’s customers are people of a modern, digital world. Digital technology has given customers everything at their fingertips. Brands need to be easily accessible, have a digital presence and provide convenience to please tech savvy consumers. On top of that, all types of customers expect pleasurable experiences, meaning brands need more than one way to […]
Vitality Bowls: Growing from Modern Customer Experience
It’s no secret that we live in a highly digital world. Brands are targeting consumers through email, push notifications, SMS, and more. To stand out through all the distraction, brands need a true 360-degree view of their customers to build meaningful relationships. It is essential for physical retailers, who must blend an in-store experience with […]
How to Engage Customers with Personalized Holiday Campaigns During the Busy Christmas Season
The busy holiday season is upon us. People are on the go, meeting friends, dashing into stores — getting tired, getting hungry, and looking for a deal to satisfy their appetite and help them re-energize. The QSR brands that have a modern loyalty program in place are just the people who can help. To meet […]
Modern Loyalty Solutions Need to Show Value Beyond Transcations and Create Real ROI
As brands move into 2020, delivering a modern loyalty program will require agile, cloud-based technologies that innovate the customer experience online and in the physical store. Customers’ expectations and behaviors continue to change as they seek greater ease and convenience from the brands they choose to do business with. Meeting their needs is challenging and […]
Genghis Grill Restaurant Case Study
These days, most customers are heavily engaged by their mobile devices. Brands need to take note of this and start meeting customers where they are – on their phones. Without a mobile presence, brands are missing out on a key touchpoint with their customers. To create loyalty that captures dwindling attention spans, a digital first […]
AI Real Time Analytics Marketing Decisions and Loyalty Offers
The digital experience has grown in every industry and companies are responding by making investments in technology to support digitization and automation. Intent on delivering a strong customer experience that includes customer loyalty and retention, businesses are moving onto the channels most preferred by consumers today. A strategy that will help them reach and maintain […]
How AI Powers Business Value and Builds Customer Loyalty for Restaurants, C-Stores & Retailers
Long gone are the days of companies just collecting massive amounts of data. Today, businesses in every industry are relying more heavily on data analytics to drive their decision-making and goals. Many also have begun to lean on AI to deliver automation and machine learning in an effort to increase productivity and scale. Companies understand […]
How Businesses Benefit from Incorporating AI/ML into their Loyalty & Marketing Strategy
Companies in every industry are the champions of data these days. They are sitting on data streams from various sources such as POS systems, mobile apps, social media, ecommerce, offline and more. And marketers have gotten savvy by using apps, location tracking, and free Wifi sign-ins to start the process of tracking everything from customer […]
Punchh Raises $40 Million in Series C Funding Round
We’re excited to announce that we’ve raised $40 million in Series C funding. Adams Street Partners and Sapphire Ventures led the round, along with participation from AllianceBernstein. Robin Murray of Adams Street Partners will also join Punchh’s board of directors. This new funding represents another major milestone for us in 2019 as the company now […]
This Holiday Season use Customer Loyalty Technology
The holiday shopping season is right around the corner, and for some retailers in the U.S. it often accounts for as much as 30 percent of their total sales for the year. Holiday statistics from last year offer important insights into customers’ behaviors that should be utilized to inform retailers’ efforts this year. Here’s a […]