Winning Together in 2022
Last week, 150+ members of the Punchh team gathered (virtually–thanks, Omicron) to kick off the new year. And going into it, I was just as underwhelmed by the prospect of two days of Zoom meetings as everyone else. We had to pivot to a virtual setting just 10 days before the meeting. While it was […]
“Get Inspired” with Yvonne Wassenaar, CEO of Puppet
We’re off to a powerful start with our 2022 Women in Tech: Get Inspired series. Our first guest speaker of the year, Yvonne Wassenaar, is no stranger to adversity. She categorizes her life in three chapters: Survival, Accomplishment, and Impact. We are grateful to have spent an hour with Yvonne hearing how she overcame seemingly […]
Punchh Announces Summer 2021 Product Innovations for Loyalty, Offers, and Customer Engagement
While we all hoped that the world might be able to return to pre-pandemic conditions this summer, the Delta variant had other plans. Despite the rise in COVID-19 cases, we’re starting to see an encouraging shift in purchasing behaviors that would indicate a return in consumer confidence. But even as guests make their steady return […]
Connected Convenience: Inspire Customer Loyalty with Rewarding Digital Experiences
It feels like the whole world is talking about “digital disruption” and “digital transformation” lately. But the challenge for many convenience store operators is simply knowing where to begin. Consumers are demanding a shift from old-school loyalty programs to modern, omnichannel loyalty solutions that create opportunities for personalized engagement beyond everyday transactions. As a result, […]
When No News Is Bad News: Why Feedback Is Critical to Customer Loyalty
Think back to the last time you had a less-than-optimal customer experience. Maybe it was an incorrect drive-thru order or an impolite employee. Did you stop what you were doing to relay your displeasure to the brand, or did you just stifle your righteous indignation and get on with your day? Now–think about the last […]
Punchh Launches Native Curbside Pickup Solution
While first-gen curbside pickup solutions have been around for several years now, most brands and their consumers would tell you that the traditional curbside experience leaves a lot to be desired. In many cases, when a consumer places an order from a store, they have no way to let the store know when they are […]
Loyalty Heats Up Digital Sales on National French Fry Day
Whether you like them salted, smothered, or soaked in ketchup, French fries are one of the most popular side orders for diners all over the world. In America alone, we consume over 4.5 billion pounds of fries every year. And each year, on July 13th, restaurant brands pay homage to the delectable spud by celebrating […]
Over $90k in Donations Collected by Punchh Foundation for COVID-19 Support in India
As much of the world began to emerge from the grip of the COVID-19 pandemic, India experienced a deadly second wave of the virus that quickly overwhelmed its health care infrastructure and left countless families out of work, sick, and without critical medical care. Since the start of the pandemic, India has been extremely hard […]
Are Contactless Payments Here to Stay?
As more of the consumer population gets vaccinated and pandemic restrictions are relaxed across the country, many restaurants and retailers are turning their attention to a return to “normal.” With a wealth of experience under their belts from the year-that-shall-not-be-named, restaurant and retail marketers are finally able to take a breath and analyze the tsunami […]
Punchh Announces New Product Innovations for Loyalty, Offers, and Customer Engagement
When Punchh was founded in 2010, our co-founders recognized an opportunity to solve a problem for restaurant and retail brands. They knew that by connecting online and “offline” data points to better understand customer behaviors and buying preferences, brands could drive greater loyalty and higher customer lifetime value while offering a differentiated loyalty experience. Eleven […]
4 Ways to Jump-Start Digital Loyalty in Your C-Store to Drive Participation and Profits
2020 threw some powerful curveballs at the C-store industry. Not to be outdone, 2021 has ushered in a few surprises of its own. From shifting pandemic regulations to a cyberattack on one of the nation’s largest fuel suppliers, C-store operators have been forced to pivot on a dime to keep customer engagement strond and find […]
Digital Loyalty and Personalized Offers Spice Up Cinco de Mayo Sales for Restaurants
Let’s be honest. We don’t need a holiday to remind us to eat tacos. In America alone, we consume over 4.5 billion tacos annually. But for one glorious day in May each year, we loosen our belts an extra notch, salt the rims of our glasses, and celebrate one of our favorite food holidays: Cinco […]
