Presented in Partnership with PAR Technology
and Nation's Restaurant News
2025 State of Digital Ordering Report
An NRN study of nearly 250 foodservice operators
Restaurant operators’ ability to calculate the ROI of their ordering channels is complicated by difficulty unifying diverse tech tools, data sources, and apps or solutions designed for one specific slice of an organization’s larger strategy. Getting different pieces of a tech stack to integrate and interoperate can often be more difficult than picking the solutions that best fit any one location or brand.
Nation’s Restaurant News polled nearly 250 decision makers on how they’re navigating the challenges that come with implementing a holistic digital-ordering strategy.
Key Findings
To accomplish this, they are interested in various technology categories:
- Self-service hardware like kiosks in the dining room
- Off-premises channels like delivery
- Emerging tools like voice AI at points of sale
