Fueling Restaurant Loyalty Program Innovation Through Customer Insights
In today’s rapidly evolving industry, understanding and meeting customer needs is not only essential, but a continual process of discovery. That’s where the PAR Punchh Voice of the Customer (VoC) program comes in. One of the most valuable parts of the VoC program is our user groups. These groups give us invaluable customer insights that […]
Congratulations to our Customers Named as 2023 Fast Casual Movers & Shakers
Punchh extends a huge congratulations to our customers who earned 2023 top restaurant honors! Fast Casual recently announced the winners of its annual Top Movers and Shakers award. According to the publication, they recognized 75 brands and 25 leaders, who are propelling the fast casual industry forward. We’re so excited to be partnering with 20 […]
How Customer Service is the Secret Sauce to a Successful Loyalty Program
Often one of the most challenging aspects of growing a brand is to deliver a consistent experience. Not only in every location, but across every channel. Today’s customers’ expectations are a growing list of must-haves needed to garner their loyal business. Guests walking into your business expect a clean, welcoming atmosphere, a friendly staff that […]
The Power of Creating Emotional Loyalty
Building brand loyalty today requires a deeper, more strategic approach than simply offering points and rewards. As opposed to driving faceless, nameless transactions, the goal is to build lasting, loving and mutually profitable guest relationships. But it takes more than just a digital marketing/CRM platform to achieve this goal; rather it requires an enterprise-wide commitment […]
Punchh Customers Top Newsweek’s 2022 Listing of America’s Best Loyalty Programs
Over the past couple of years the value of customer loyalty and engagement programs has been highlighted as consumers and brands have coped with new realities caused by the pandemic. Brands have become heavily invested in finding ways of not only attracting customers, but keeping their interest among the infinite number of retailers vying for […]
Winning Together in 2022
Last week, 150+ members of the Punchh team gathered (virtually–thanks, Omicron) to kick off the new year. And going into it, I was just as underwhelmed by the prospect of two days of Zoom meetings as everyone else. We had to pivot to a virtual setting just 10 days before the meeting. While it was […]
4 Key Themes From #NRF2022
#NRF2022 kicked off this week impacted by weather, the newest COVID-19 variant, and travel interruptions but continued to challenge brands to innovate and evolve to match consumer behaviors. It’s hard not to muse at the fact that even as COVID-19 has transformed the global retail industry, driving more digital and omnichannel growth, so too has […]
“Get Inspired” with the PAR & Punchh Women in Technology Series
This September 22nd is National Women’s Business Day; aimed to highlight and honor the increasing role that women have to play in the world of business today. It’s a day where we all can come together and recognize the professional hurdles and obstacles women face, while promoting female empowerment and the fulfillment of human rights. […]
Over $90k in Donations Collected by Punchh Foundation for COVID-19 Support in India
As much of the world began to emerge from the grip of the COVID-19 pandemic, India experienced a deadly second wave of the virus that quickly overwhelmed its health care infrastructure and left countless families out of work, sick, and without critical medical care. Since the start of the pandemic, India has been extremely hard […]