The Magic is Back at FSTEC 2022
There was a sense of optimism, excitement, and wonder at this year’s event, as operators are now shedding the mad scramble of the past two years and looking with confidence and enthusiasm at the new world of restaurant tech. There was a different sort of feeling walking into the grand atrium of the Gaylord Texan […]
2022 CRMC: A Snapshot of the Future of Loyalty
The largest CRMC in the event’s history proved to be one packed with exciting innovations, thought provoking insights and a future where loyalty is at the center of all that brands do If CRMC taught us anything it’s that our customers have lofty expectations of us. Gone are the days where brands can simply bring […]
Study: Improving Frequency and Spend Thru the Utilization of Channel Adoption
Our study reveals insights and effective strategies to help drive omnichannel ordering and frequency from your underperforming guests. It is no secret that customers have high expectations and demand consistency when visiting a restaurant. From great food to incredible customer service, a customer’s overall experience influences their decision to return to a restaurant and how […]
NRA: This Year’s Highlights, Trends and Must-See Booths of 2022
Take a quick dive into the happenings and surprises from this year’s biggest event The National Restaurant Association Show was back, and in a big way! The halls of McCormick Place Convention Center in Chicago were packed with tens of thousands of eager food-loving fans, and countless booths lined the three enormous tradeshow floors, spread […]
Upward and Onward: What is Unified Commerce and Why Should Brands Care?
On April 12th, IHOP CMO Kieran Donahue took the stage at the 2022 Restaurant Leadership Conference with PAR CEO Savneet Singh to chat about the benefits and future role that Unified Commerce will play in hospitality infrastructure. On the precipice of a national recession, restaurants have already weathered a two-year pandemic, a labor shortage, supply […]
Don’t be Limited by Your Loyalty Offerings: Introducing the New Punchh Loyalty Consulting Services
You don’t have to be an expert marketer to understand that customer loyalty is critical to a brand’s foundation for growth. The advantages of a strong base of active customers are numerous, including reducing overall customer acquisition costs, optimizing current relationships, increasing engagement, and driving frequency. Despite the advantages of investing in loyalty, many brands […]
Punchh Brings Loyalty Innovation To This Year’s NGA Show
With Punchh prominently featured at this year’s conference, grocers across the nation got the inside scoop on loyalty program innovations and the future of personalization at scale. Broader shifts towards digital commerce have changed the way consumers choose to shop, including within the aisles of grocery stores. There now exists a deep digital divide between […]
Designing the Ultimate Employee Perks Programs with Your Loyalty Platform
With the Great Resignation creating more challenges across the restaurant landscape, brands are turning to their loyalty programs to heat up their employee perks programs. Over the course of the last year, nothing has been more challenging for restaurant operators than the struggles of attracting and maintaining a loyal workforce. One thing that the “Great […]
7 Best Practices to Evolve Your Inherited Loyalty Program to 2.0
Taking over an existing loyalty program is often as challenging as creating one from scratch, but there is hope. Here are 7 best practices to get you from Now to Wow, with your inherited loyalty strategy. We’ve all been there. You are excited to start that new job, meet all of your new co-workers, and […]
4 Key Themes From #NRF2022
#NRF2022 kicked off this week impacted by weather, the newest COVID-19 variant, and travel interruptions but continued to challenge brands to innovate and evolve to match consumer behaviors. It’s hard not to muse at the fact that even as COVID-19 has transformed the global retail industry, driving more digital and omnichannel growth, so too has […]
Never Stop Asking Questions: Growing your Brand Loyalty by Leveraging Customer Surveys
Surveys can be a valuable resource when it comes to understanding your customers. Here’s how to make the most of your guest surveys while driving frequency and spend. During COVID, one of the biggest factors that determined the success or failure of some food franchises was how well they listened. The ones that thrived immediately […]
Drive C-Store Inside Sales and Track Category Growth with Your Loyalty Program
Loyalty sales can not only be a major driver of frequency, it also can help you identify trends and grow retail categories Despite a return to normality and the fact that many consumers are starting to resume everyday shopping habits — c-stores have still seen challenges when it comes to foot traffic within their brick […]
