The Brains of Your Loyalty Strategy

Punchh Loyalty is the centerpiece of your omnichannel customer engagement efforts to understand, win over, and retain customers. Choose the loyalty strategy that harmonizes your business’s and customers’ goals with a variety of flexible program types.

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Banked Points

Gamify loyalty with points that can be spent on items or experiences.

Spend / Visit Based

Give a little, get a little with incentives that correlate with spend or visit trends.

Tiered Programs

Create tiers of rewards and benefits that your customers will aspire to reach.

Acquire, follow, and understand customers in one place

Bring data from every touchpoint and tool into one place to create a living customer database for real-time customer insights and savvier targeted marketing.

“Punchh data and analytics provided us valuable insights that drove our restructuring process to give customers more value and choices, while increasing program profitability through greater member revenue.”

Will Hanrahan

Fazoli’s

Make customers feel like VIPs with a better mobile app

Give your customers a branded loyalty interface that’s simple to use, intuitively designed, and built to make repeat visits a no-brainer for customers.

“Through our new app powered by Punchh, we are able to target our marketing strategies based on guest frequency and preferences. We can deliver a more convenient guest experience at scale.”

Michael Lapid

Tropical Smoothie Cafe

Customize with bells and whistles to maximize return visits

We’re a customer-first company that’s continuously innovating to create sophisticated features and tools to match any level of ambition.

Punch Subscription offers a customizable program that drives revenues, incentivizes frequency and creates lifetime loyalty for your brand
Challenges gamify the loyalty experience to make your app and brand stickier than ever
Stored Value enables contactless payments through gift cards and reward points

Maximize your loyalty data to interact with guests

Customer loyalty data gives you information regarding customer sales, purchases, and behaviors made using your loyalty program or mobile app.

The Punchh platform utilizes customer data for gamification and meaningful rewards that show customers the value of the data you collect
All Punchh programs are built with analytics-based design, meaning that your program is structured to meet your KPIs and business goals
Data focused programs run on the Punchh platform to offer a more user-focused experience, centered around tailored experiences
Track multiple different interaction channels like mobile app odering, gift cards and reward points through the Punchh dashboard

Frequently Asked Questions

How do you maintain customer loyalty?

One way you can maintain customer loyalty is by offering personalized rewards and adding gamification elements to increase engagement.

What are the direct benefits of customer retention?

Customer retention directly increases purchase frequency leading to more revenue for your store or restaurant.

What is the value of a unified customer experience?

A unified customer experience allows you to use a single restaurant technology partner to provide all of the software and hardware necessary for a modern restaurant.