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Introducing PAR Engagement: One Unified Cloud for Every Guest Experience

June 20, 2025
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Home » Introducing PAR Engagement: One Unified Cloud for Every Guest Experience

Guest engagement shouldn’t feel like guesswork.

Too often, restaurant brands are stuck stitching together disconnected systems just to deliver the kind of experiences guests expect. That’s why we built PAR Engagement—a unified cloud that brings loyalty, marketing & offers, ordering, and guest data. No silos. No workarounds. Just smarter tools that help you convert faster, grow stronger, and keep guests coming back.

What Is PAR Engagement?

PAR Engagement is a unified but modular platform built for enterprise restaurant brands that want to engage smarter, move faster, and grow stronger. It combines Punchh Loyalty, Marketing & Offers, PAR Ordering, Guest Data, and new innovations like Accelerate and Digital Experience into a single ecosystem.

At the heart of PAR Engagement is the PAR Flywheel—a proven framework for driving smarter engagement across the full guest lifecycle:

With each component feeding into the next, brands can build momentum with every guest interaction.

Let’s break down what’s inside.

Punchh Loyalty

Still the gold standard in restaurant loyalty, Punchh continues to power millions of relationships every day. Now under the PAR Engagement umbrella, it’s even more flexible, with enhanced integrations across marketing, ordering, and data, plus enterprise-grade features like tiered memberships and AI-driven rule activation to drive retention at scale.

Marketing & Offers

Built on the trusted Punchh engine, Marketing & Offers enables brands to reach every identified guest, not just loyalty members, with personalized, high-impact campaigns. Whether you’re sending a one-time promo or launching a multi-channel offer, you can now drive more reach and return with less lift.

PAR Ordering

Fully rebuilt from the ground up, the new PAR Ordering delivers branded, conversion-optimized ordering experiences across web, mobile, and kiosk. With fast deployment, flexible menu support, and seamless integration with loyalty and offers, it gives restaurants full control over the digital order journey, from cart to kitchen.

Guest Data

No more data silos. Guest Data is a new module that unifies identity and insight across loyalty and non-loyalty users. Recognize and activate guests using email, phone, credit card tokens, or passwordless login, and deliver smarter personalization across every channel.

Accelerate: Smarter Engagement Tools

Launching throughout 2025, Accelerate is a growing suite of AI-powered tools designed to boost ROI and guest satisfaction. Highlights include:

Ask Analytics – A natural language chatbot for quick access to campaign and ordering insights
Smart Upsell – Cart-aware product suggestions to increase check size at checkout
Smart Offers – Predictive promotions based on guest behavior
Docs Assist – A developer-friendly chatbot to streamline integration

These tools give brands new ways to optimize every campaign, menu, and interaction.

Digital Experience

PAR Engagement is more than a product launch, it’s the culmination of years of innovation, feedback, and partnership with some of the industry’s most forward-thinking restaurant brands. Every feature was designed to help operators do what they do best: deliver amazing guest experiences at scale.

As Joe Yetter, GM of PAR Engagement, put it:

“Consumers want fast, smart, and seamless experiences—and brands that don’t deliver will be left behind.”

With PAR Engagement, delivering those experiences just got a whole lot easier.

Digital Experience

We kicked things off with a live webinar featuring product leaders, customer insights, and a behind-the-scenes look at what makes PAR Engagement different. If you didn’t catch it live, you can still get the full scoop.

Watch the on-demand recording here

You’ll hear how PAR Engagement came to life, see key features in action, and learn how restaurant brands are already putting it to work to drive results. Because this launch wasn’t just about a new product or feature, it was about helping our customers move faster, work smarter, and win more guests.

Learn more at www.partech.com or www.punchh.com.

Search PAR Engagement

Introducing PAR Engagement: One Unified Cloud for Every Guest Experience

Guest engagement shouldn’t feel like guesswork.

What Is PAR Engagement?

Punchh Loyalty

Marketing & Offers

PAR Ordering

Guest Data

Accelerate: Smarter Engagement Tools

Digital Experience

“Consumers want fast, smart, and seamless experiences—and brands that don’t deliver will be left behind.”

Digital Experience

Watch the on-demand recording here

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