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PAR Engagement Voice of the Customer (VoC)
Your Insights Drive Innovation
Why Join the VoC Program?
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Shape What’s Next:
Your feedback directly impacts our product roadmap and developer experience, ensuring that our solutions meet your evolving needs. -
Early Access to Features:
Participate in beta testing and provide input on new features before they are released.
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Collaborate with Peers:
Engage with a community of like-minded professionals to share best practices and insights. -
Get Recognized:
We love spotlighting our VoC members. Whether it’s a case study, a quote, or an award—your insights deserve the spotlight.
Programs
Marketing User Groups
- Provide input on new marketing, loyalty, and ordering features before they launch.
- Help shape improvements to segmentation, guest data, and reporting
- Share feedback on real-time personalization, campaign workflows, and offer performance
- Collaborate with peers and PAR product teams on how to better connect data to decisions
Developer User Groups
- Join API feedback loops and help refine our developer documentation
- Test new developer tools and capabilities before they go live
- Attend technical deep dives and share insights from real-world implementations
- Help shape the developer experience and influence the integration roadmap to make building on PAR faster, more flexible, and more intuitive
Upcoming Events
- Save the date
Accelerating Innovation with Marketers & Developers Behind the Wheel
What Our Customers Are Saying
“The fact that your team puts together an event like this, with so many different players from the product, engineering, and development side, and tries to make real-time improvements for customers says a tremendous amount about your business.”
“It was extremely valuable to hear from other PAR users and understand how they are using the platform, as well as learn the areas in which they are struggling with the program.”
Ready to Join?
If you're passionate about shaping the future of PAR Engagement and want to collaborate with peers and our internal teams, we invite you to join the Voice of the Customer Program.
How We Win Together
50% of our 2024 roadmap was built based on feedback from our VoC Program
Offers Analytics
Thanks to your support in enhancing our Redemption Reports, customers can now easily assess offer effectiveness, optimize future promotions, and measure real business impact.
94%
Adoption of this report from
Punchh Brands
New Segments Management Experience
Your feedback helped us deliver a streamlined view for the Segments Homepage
50%
User adoption of the side panel
47%
User adoption of dynamic search
89%
Brands transitioned to new segments management
New Campaign Management Experience
Thanks to your feedback, we’ve launched an improved Campaign Management Page with a simplified layout and powerful new tools
55%
Adopted organizing with tags
48%
User adoption of utilizing bulk
21%
Adoption of archiving campaigns
Punchh Main Navigation Re-Design
With your input, we updated the Punchh platform organization, navigation, and terminology
66%
Improvement in finding a desired feature on the first try.
38%
Reduction in time-to-find a feature
17%
Adoption of “Find By Title” quick nav (Best in Class feature adoption rate)