Agilysys Annual Conference

A live podcast recording at the Agilysys annual conference. PAR’s Samantha Young sits down with Andy Sirmon, Director of Product Marketing at Agilysys, for a candid conversation about the hospitality tech industry, the operator experience, and what it actually takes to make hardware and software work together in the real world.

This episode is part of a strategic evolution of the PARcast, moving from an Engagement Cloud focus to a broader ONE PAR narrative that spans hardware, software, and services.

The episode opens with a Would You Rather icebreaker to loosen the room. Think fun, a little unexpected, nothing work related. From there, the conversation moves through seven themed sections with a lightning round to close.

The themes in order: Andy’s origin story and career path, how the guest experience is actually changing on the ground, what breaks in real operations and why, the PAR and Agilysys partnership in practice, the connected ecosystem versus point solution debate, the hard questions including AI and industry blind spots, and where the industry is headed in five years.

The lightning round includes nine fast questions, several of which draw on Andy’s NCR background to surface unfiltered industry perspective.