Digital Loyalty
The Brains of Your
Loyalty Strategy
Punchh Loyalty is the centerpiece of your omnichannel customer engagement efforts to understand, win over, and retain customers.
WRITE THE RULES FOR YOUR
LOYALTY PROGRAM
Choose the loyalty strategy that harmonizes your business’s and customers’ goals with a variety of flexible program types.
Banked Points
Gamify loyalty with points that can be spent on items or experiences.
Spend / Visit Based
Give a little, get a little with incentives that correlate with spend or visit trends.
Tiered Programs
Create tiers of rewards and benefits that your customers will aspire to reach.
ACQUIRE, FOLLOW, AND UNDERSTAND CUSTOMERS IN ONE PLACE
Bring data from every touchpoint and tool into one place to create a living customer database for real-time customer insights and savvier targeted marketing.
- Build individual customer profiles over time as you collect more information about your guests
- Incentivize guest signups with a branded WiFi sign-on page or SMS opt-in
- 200+ native integrations for fast and simple data aggregation that just works
MAKE CUSTOMERS FEEL
LIKE VIPs WITH A BETTER MOBILE APP
Give your customers a branded loyalty interface that’s simple to use, intuitively designed, and built to make repeat visits a no-brainer for customers.
- We’ll work with you to create a white-label app that’s fitting for your brand and customers
- Offer the same smooth experience in-app, in-store, and online for true omnichannel loyalty
- Integrate with all your existing sales channels so no customer or order gets left behind
CUSTOMIZE WITH BELLS AND WHISTLES TO MAXIMIZE RETURN VISITS
We’re a customer-first company that’s continuously innovating to create sophisticated features and tools to match any level of ambition.
- Punch Subscription offers a customizable program that drives revenues, incentivizes frequency and creates lifetime loyalty for your brand
- Challenges gamify the loyalty experience to make your app and brand stickier than ever
- Stored Value enables contactless payments through gift cards and reward points
MAXIMIZE YOUR LOYALTY DATA TO INTERACT WITH GUESTS
Customer loyalty data gives you information regarding customer sales, purchases, and behaviors made using your loyalty program or mobile app.
- The Punchh platform utilizes customer data for gamification and meaningful rewards that show customers the value of the data you collect
- All Punchh programs are built with analytics-based design, meaning that your program is structured to meet your KPIs and business goals
- Data focused programs run on the Punchh platform to offer a more user-focused experience, centered around tailored experiences
- Track multiple different interaction channels like mobile app odering, gift cards and reward points through the Punchh dashboard
LET’S MAKE MORE LOYAL CUSTOMERS
Reach out and a Punchh specialist will quickly get in touch.
EXPLORE THE PUNCHH PLATFORM
Punchh Campaigns
Run sophisticated customer journeys and automated campaigns that turn casual customers into loyal, repeat visitors.
Punchh Offers
Create offers and personalized incentives to your customers’ unique tastes and behaviors, at scale, without compromising revenue.
FREQUENTLY ASKED QUESTIONS
-
How do you maintain customer loyalty?
One way you can maintain customer loyalty is by offering personalized rewards and adding gamification elements to increase engagement.
-
What are the direct benefits of customer retention?
Customer retention directly increases purchase frequency leading to more revenue for your store or restaurant.
-
What is the value of a unified customer experience?
A unified customer experience allows you to use a single restaurant technology partner to provide all of the software and hardware necessary for a modern restaurant.
Resources