Drive customer lifetime value across your entire customer base
Whether it starts with a phone number, email address, or promo redemption, turn that initial visit into the first of many with Punchh’s Customer Acquisition solution. Leverage best-in-class campaign management, CRM, engagement tools, and omnichannel integrations to execute marketing programs that drive customer conversion.
Punchh eClub Marketing
Grow your eClub membership and acquire new customers with Punchh eClub Marketing. Convert email IDs into first visits with powerful campaign management and tailored offers.
- Import and grow membership lists
- Integrate easily with any email provider
- Segment customers based on hundreds of attributes and target members with tailored offers, coupons and promo codes
- Manage membership lists, customer communications, guest analytics, and campaign performance with a unified eClub dashboard
Punchh SMS Marketing
Turn a phone number into a loyal guest with Punchh SMS Marketing. Drive smarter and more impactful SMS marketing by personalizing engagements with highly targeted customer segmentation and flexible offers creation.
- Automated delivery of marketing and transactional text messages
- Support for multimedia messages and deep links
- Immediate compliance with standards and regulation
- Easy integration with any SMS service provider
Apple Pay Integration
Market your brand to Apple Pay users and sign them on to your loyalty program as they pay, all in the same tap. Punchh's Apple Pay integration allows you to incentivize first time visitors to enroll in your loyalty program with compelling rewards while making subsequent use completely effortless.
- Automated identification of unenrolled Apple Pay users
- Integrated rewards program enrollment flow from Apple Pay interface
- Automated rewards points earning and redemption via Apple Pay
- Inclusion of your brand in Apple Pay email newsletters and promotional push notifications
Punchh Campaign Management
Target the right customers with the right offer at the right moment, across any store, segment, and channel. With Punchh, you can configure and launch precisely targeted customer acquisition campaigns within minutes, measure results in real-time, and flexibly manage them on the fly to accelerate outcomes.
- Speed and flexibility across campaign configuration, deployment, monitoring and management
- Sophisticated segmentation based on hundreds of customer attributes with support for both static and dynamic segments
- Robust campaign administration and optimization tools such as AB testing
- Rich library of prebuilt best practice campaigns that are easily customized
Punchh Offers Engine
Tailor compelling personalized offers that delight and engage customers. Punchh provides brands unparalleled flexibility in configuring coupons, promotions and other special rewards to drive their customer acquisition campaigns.
- Mass coupon and promo code generation with flexible offers configuration
- Target individual guests or specific customer segments with configurable redemption mechanics and rules
- Point of sale integration that allow you to track and measure offer redemption rates in real-time
Punchh Customer Relationship Management & Guest Analytics
From visit frequency and spend, to offer redemption rates and SKU preferences, get a full 360º view of each individual guest and get the insights you need to drive their conversion from casual to loyal customer.
CRM is a core component of the Punchh platform, with deep integrations into every engagement channel and mechanism, automatically capturing guest insights with every customer interaction.
- POS integration for real-time data capture
- In depth analytics into the each individual guest’s visit frequency, purchasing behaviour, offer redemption rates of each individual customer
- Real-time reports on the impact of campaigns, programs, and channels on customer conversion rates
- Intelligent data-driven segmentation based on hundreds of customer attributes
- Easily exportable data for use in third party data analytics and visualizations tools.
Accelerate your brand's customer acquisition strategies with best-in-class CRM and engagement tools designed to surprise, delight, and convert the casual guest into brand advocates and loyalists
|eClub, SMS, WiFi|
|Opt In / Opt Out|
|Coupons & Promotions|
Punchh Marketing CloudTM
|CRM||Marketing Automation||Channels & Integrations|
|360o Insights||Segmentation||Apple Pay|
|Customer Behavior||Campaign Manager|
|RFM Analytics||Local store Marketing||POS|
|Customer Service portal||Program Performance||Web|
|Customer Data Management||Store Analytics||WiFi|