eBook: Restaurant Loyalty Hits: The Greatest Campaigns — Volume I
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Webinar

From First Order to
Forever Fan

How Miami Grill Built a Unified Guest Engagement Strategy

Date: Tuesday, March 24
Time: 2pm EDT / 1pm CDT

Today’s restaurant brands need more than individual tools — they need a connected engagement strategy that turns every guest interaction into measurable value.

Miami Grill built that foundation by aligning ordering, loyalty, and guest data into a single platform designed to scale with their business. Each step strengthened the next, creating a system that supports smarter marketing, clearer operational insight, and more consistent guest experiences.

In this live session, Miami Grill will share how they prioritized their investments, connected their technology, and built an engagement strategy that drives performance across the organization.

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What You’ll Learn

  • Why Ordering Was the Strategic
    Starting Point
    Miami Grill began with a stable, scalable digital ordering foundation — not just to transact, but to create the backbone for future growth.
  • How Loyalty Became a Growth Lever —
    Not Just a Program
    Once ordering and loyalty were connected, Miami Grill gained a clearer view of guest behavior and repeat performance.
  • How Connected Data Improved
    Decision-Making
    When everything runs through one platform, insights become actionable.

Featured Speakers

Robert Oneill

Vice President of IT & Restaurant Operations,
Miami Grill

Rajvir Kahlon

General Manager,
PAR Ordering
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Featured Speakers

Evan Pardue

Director of Brand & CX,
Condado Tacos

Apryl Felver

Director of Digital,
CKE Restaurants

PE Host

Host
TBA
  • Drive revenue without discounting
    Activate guests, boost repeat visits, and protect margins with every campaign.
  • Trigger engagement at the right moment
    Post-purchase, after redemption, or to re-engage lapsed users—behavior-driven games keep guests coming back.
  • Reach guests anywhere
    SMS, email, push, or QR—no app downloads or logins required.
  • Make your brand shine
    Fully customizable templates match your tone, colors, and seasonal campaigns for a cohesive experience.
  • Move fast and stay agile
    Launch campaigns in days, respond to trends, and stay ahead of the competition.
  • Move fast and stay agile
    Launch campaigns in days, respond to trends, and stay ahead of the competition.