Sub-Processors

Punchh may utilize sub-processors to assist in the delivery and support of the Services to its Customers. A sub-processor is a third-party authorized by Punchh to process Personal Data (as such term is defined in Punchh’s EU Data Protection Addendum (“EU DPA”) or Personal Information (as such term is defined in Punchh’s US Data Processing Addendum (“US DPA”) (collectively herein, the “EU DPA” and the “US DPA” shall be “DPA”) in accordance with the terms of the agreement between Punchh and the sub-processor or as defined in Punchh’s Privacy Policy. Punchh’s current list of sub-processors is below and may be updated by Punchh from time to time.

This Sub-Processor List, specifically, “Sub-Processors for the Punchh Services” set forth below is incorporated into and made a part of the DPA and such list will be “Authorized Sub-Processors” as defined in the DPA. Additionally, Punchh may collect and share Personal Information as defined in Punchh’s Privacy Policy through “Other Punchh Sub-Processors” set forth below.

Sub-Processors for the Punchh Services

The sub-processors listed below are used to deliver the Punchh Services.

Sub-Processor Nature and Purpose of Processing Location
AirbrakeError monitoring and reporting USA
Amazon Web Services, Inc. (AWS) Hosting and IaaS USA, UK, or EU depending on the specific AWS region of each Punchh deployment Customer has elected to utilize.
Briskminds Outsourced software development services (limited Personal Data for testing purposes) India
CloudFlare Security and anti-fraud protections USA
Databricks Database and analytics USA
FiveTranData transformation and data migration USA
nClouds Infrastructure monitoring services USA
New Relic Infrastructure logs, metrics, and alerts USA
PendoProduct Experience Analytics USA
Punchh Tech India Private Ltd. Punchh DevOps and software development staff. India
PAR Canada, ULC Punchh software development staff Canada
RootQuotient Outsourced software development services (limited Personal Data for testing purposes) Canada
SendGrid Email sending for campaigns USA
Snowflake ComputingDatabase and analytics USA, UK, or EU depending on the specific AWS region of each Punchh deployment Customer has elected to utilize.
Tableau Software Hosted reporting and analytics USA
Typeform Customer feedback forms and surveys Spain

Other Punchh Sub-Processors

The sub-processors below are used for the purposes listed.

Sub-Processor Nature and Purpose of Processing Location
Zendesk Ticketing system for Customer support (limited Personal Data for support services) USA
Atlassian Jira Ticketing system for hosting support (limited Personal Data for support services) USA
Typeform Customer feedback forms and surveys Spain
PendoProduct Experience Analytics USA
Stoplight Used to run portions of the Punchh Developer Portal USA
OverviewUsed to run portions of the Punchh Developer Community USA
Salesforce Used by the Punchh sales organization to gather and organize sales prospects USA