Sub-Processors
Punchh may utilize sub-processors to assist in the delivery and support of the Services to its Customers. A sub-processor is a third-party authorized by Punchh to process Personal Data (as such term is defined in Punchh’s EU Data Protection Addendum (“EU DPA”) or Personal Information (as such term is defined in Punchh’s US Data Processing Addendum (“US DPA”) (collectively herein, the “EU DPA” and the “US DPA” shall be “DPA”) in accordance with the terms of the agreement between Punchh and the sub-processor or as defined in Punchh’s Privacy Policy. Punchh’s current list of sub-processors is below and may be updated by Punchh from time to time.
This Sub-Processor List, specifically, “Sub-Processors for the Punchh Services” set forth below is incorporated into and made a part of the DPA and such list will be “Authorized Sub-Processors” as defined in the DPA. Additionally, Punchh may collect and share Personal Information as defined in Punchh’s Privacy Policy through “Other Punchh Sub-Processors” set forth below.
Sub-Processors for the Punchh Services
The sub-processors listed below are used to deliver the Punchh Services.
| Sub-Processor | Nature and Purpose of Processing | Location |
|---|---|---|
| Airbrake | Error monitoring and reporting | USA |
| Amazon Web Services, Inc. (AWS) | Hosting and IaaS | USA, UK, or EU depending on the specific AWS region of each Punchh deployment Customer has elected to utilize. |
| Briskminds | Outsourced software development services (limited Personal Data for testing purposes) | India |
| CloudFlare | Security and anti-fraud protections | USA |
| Databricks | Database and analytics | USA |
| FiveTran | Data transformation and data migration | USA |
| nClouds | Infrastructure monitoring services | USA |
| New Relic | Infrastructure logs, metrics, and alerts | USA |
| Pendo | Product Experience Analytics | USA |
| Punchh Tech India Private Ltd. | Punchh DevOps and software development staff. | India |
| PAR Canada, ULC | Punchh software development staff | Canada |
| RootQuotient | Outsourced software development services (limited Personal Data for testing purposes) | Canada |
| SendGrid | Email sending for campaigns | USA |
| Snowflake Computing | Database and analytics | USA, UK, or EU depending on the specific AWS region of each Punchh deployment Customer has elected to utilize. |
| Tableau Software | Hosted reporting and analytics | USA |
| Typeform | Customer feedback forms and surveys | Spain |
Other Punchh Sub-Processors
The sub-processors below are used for the purposes listed.
| Sub-Processor | Nature and Purpose of Processing | Location |
|---|---|---|
| Zendesk | Ticketing system for Customer support (limited Personal Data for support services) | USA |
| Atlassian Jira | Ticketing system for hosting support (limited Personal Data for support services) | USA |
| Typeform | Customer feedback forms and surveys | Spain |
| Pendo | Product Experience Analytics | USA |
| Stoplight | Used to run portions of the Punchh Developer Portal | USA |
| Overview | Used to run portions of the Punchh Developer Community | USA |
| Salesforce | Used by the Punchh sales organization to gather and organize sales prospects | USA |