Q&A Featuring Scott Compton,
Senior Analyst, Forrester

To attract and retain shoppers in 2021, grocery retailers will need to provide more value than simply price and convenience. Today’s shoppers have recently demonstrated that they are more likely to shop online, to shop across brands, and to expect both same-day delivery and curbside pickup. They have new digital demands and are looking for seamless, personalized omnichannel shopping experiences.

Through a recent webinar discussion about grocery store loyalty, Punchh is pleased to share this Analyst Q&A featuring guest speaker Scott Compton, Senior Analyst at Forrester. The Q&A provides a new generation of insights and interactions meant to re-invent grocery loyalty through the understanding of current shopper behavioral trends. Learn how to differentiate yourself in a crowded marketplace and start building meaningful connections with your customers that drive LTV.