Everybody amped up their digital (offering), so you were either in a good spot to amp it up faster or you said, ‘Oh no, I better start.’ And I have friends who are on both sides of that.
Art Sebastian, Vice President of Digital Experiences, Casey’s General Store
Punchh sponsored a CSP and Incisiv Convenience Digital Maturity Benchmark study that looked at recent customer satisfaction and the digital growth of c-stores in 2020. Findings from the report provide an important look at what digital capabilities today’s consumers value and where convenience chains should focus their future resources.