Insights & Resources

This resource center provides information and best practices to help manage through the Covid-19 crisis. Sign up today to have this information delivered to you.


Stimulus Updates & Resources

Local, state and federal governments are stepping in with emergency fiscal stimulus packages to help businesses during these critical times. Stay on top of specific assistance that might be offered:

Punchh Insights & Best Practices

Building trust and loyalty with your customers has never been more important. View strategies and tips to help you manage engagement.

  • Punchh Best Practices: 4 Mobile Marketing Tips to Drive Sales (Download)
  • Punchh Best Practices: Key Retail Reopening Tactics (Download)
  • Punchh Best Practices: How to Derive Top Benefits Through Online Ordering Implementation (Download)
  • Punchh Best Practices: Build Loyalty for Better Positioning During Reopening (Download)
  • Punchh Best Practices: 3 Data Practices for Building Customer Engagement (Download)
  • Punchh Best Practices: Top 4 Tactics to Increase Average Order Value (Download)
  • Key Insights: Punchh + Hathway Pulse Trend Report (4/14) (View)
  • Key Insights: Punchh + Hathway Pulse Trend Report (4/7) (View)

Punchh Weekly Insights

Take a look at the latest trends that Punchh is seeing across the restaurant industry.

Punchh Total Restaurant Traffic July 19

Total traffic has increased by 0.1% from the previous week.


Restaurant & C-Store Actions

See how restaurants and c-stores are addressing COVID-19 in public forums.

  • McDonald’s, Starbucks, and Dunkin’ reported breakfast sales are continuing to slump, although sales through the rest of the day have improved during the ongoing pandemic.
  • Chipotle and Panera are the latest chains to announce they are investing in drive-thrus as the pandemic stretches on.
  • El Pollo Loco announced its plans to launch keto and vegan burritos. The chain also reportedly has been experiencing record delivery sales driven by the brand’s free delivery through Postmates, with July same-store sales positive despite recent slowdown in the Southern California region.
  • 7-Eleven has entered into an agreement to acquire approximately 3,900 Speedway stores in 35 states from Marathon Petroleum Corp. (MPC) for $21 billion in cash.


Industry News

Read daily coverage on the impact COVID-19 is having on restaurants and c-stores.

SUMMARY: As August begins, restaurants aided by government coronavirus loans in the spring, that helped eating establishments rehire laid-off employees and ride out the pandemic’s initial surge and wave of shutdown orders, are in trouble once again. The Paycheck Protection Program money has now been spent at many restaurants, leaving them in the same precarious position they were in during outbreak’s early days—forcing thousands of restaurants to close down again on mandates from state and local officials combating the virus’s resurgence, particularly in the South and West. Even in parts of the country where the outbreak appears contained, restaurants’ revenue are far below normal because of social distancing requirements, wary diners, fewer tables, fewer customers and limited hours.

With restaurant customers no longer making their morning commutes to their office as a result of the pandemic, McDonald’s, Starbucks, and Dunkin’ have reported breakfast sales are continuing to slump. The chains hope to make up lost breakfast sales by selling food and drinks later in the day, and have seen sales improve in these areas over the last several months. Additionally, as off premise orders continue to be a huge way for restaurants to bring in revenue at this time, 12 new virtual brands have been established across the country from companies including Brinker International.

  • Forbes – PPP Loans Should Not Be Automatically Forgiven LINK
  • Forbes – Paycheck Protection Program Deadline Is August 8: Applying, Loan Forgiveness, And The New PPP LINK
  • Business Insider – Breakfast sales at fast-food giants like Starbucks and McDonald’s ‘dried up’ during the pandemic LINK
  • Business Insider – Shake Shack, Panera, and Chipotle open drive-thrus to keep up with fast-food rivals like McDonald’s and Taco Bell LINK
  • Nation’s Restaurant News – Restaurants Rise: Experts discuss how to build a flexible workforce during the coronavirus pandemic LINK
  • Nation’s Restaurant News – Millions of new diners are trying Grubhub, but will they stick around? LINK
  • Nation’s Restaurant News – 5 new leadership lessons for restaurateurs reopening during the coronavirus pandemic LINK
  • Nation’s Restaurant News – Working Lunch: Restaurant operators in limbo as coronavirus relief legislation stalls in Congress LINK
  • Nation’s Restaurant News – Jack in the Box chief financial officer Lance Tucker announces resignation LINK
  • Nation’s Restaurant News – Nathan’s Hot Dogs expands through Reef ghost kitchens LINK
  • Nation’s Restaurant News – El Pollo Loco logging soft sales in core Los Angeles, Orange County markets, where coronavirus cases are on the rise LINK
  • Restaurant Business – What Happens to Outdoor Dining in Fall and Winter? LINK
  • Convenience Store News – COVID-19 Causes Consumers to Hit Pause on Health Focus LINK
  • Convenience Store Decisions – 7-Eleven Acquires Speedway LINK
  • Convenience Store Decisions – TravelCenters of America Outlines COVID-19 Changes LINK
  • NACS – Wawa Embraces the Drive-Thru LINK


Customer & Partner Highlights

Learn more about how our clients & partners are meeting the needs of their customers and communities.

Fuzzy's Taco Shop

Festive Restaurant Marketing Campaign Delivers 25% Increase in Sales


Sweet Reward Increases Schlotzsky’s AOV in April


Cousins Subs Wins with Omnichannel Campaigns


Genghis Grill Keeps Connected with Customers


Learn how Punchh can help


Get insights directly