Insights & Resources

We created this resource center to share information and best practices that our industry can collectively leverage to manage through disruption, and prepare for the future. Sign up here to have this information delivered to you weekly.

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Stimulus Updates & Resources

Local, state and federal governments are stepping in with emergency fiscal stimulus packages to help businesses during these critical times. Stay on top of specific assistance that might be offered:

Punchh Insights & Best Practices

Building trust and loyalty with your customers has never been more important. View strategies and tips to help you manage engagement.

  • Punchh Best Practices: How to Derive Top Benefits Through Online Ordering Implementation (Download)
  • Punchh Best Practices: Build Loyalty for Better Positioning During Reopening (Download)
  • Punchh Best Practices: 3 Data Practices for Building Customer Engagement (Download)
  • Punchh Best Practices: Top 4 Tactics to Increase Average Order Value (Download)
  • Key Insights: Punchh + Hathway Pulse Trend Report (4/14) (View)
  • Punchh Best Practices: Campaign Tactics to Stay Relevant & Maintain Engagement (Download)
  • Key Insights: Punchh + Hathway Pulse Trend Report (4/7) (View)
  • Punchh Best Practices: 8-Point Marketing & Loyalty Checklist During COVID-19 (Download)
  • Punchh Best Practices: Top 5 Proven Food Service Tactics During COVID-19 (Download)

Punchh Weekly Insights

Take a look at the latest trends that Punchh is seeing across the restaurant industry.

Punchh Total Restaurant Traffic May 24

Total traffic has increased by 4.6% from the previous week.

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Restaurant & C-Store Actions

See how restaurants and c-stores are addressing COVID-19 in public forums.

  • Popeyes Louisiana Kitchen trended up more than 40% in the third full week of May as compared to last year, as reported by parent Restaurant Brands International Inc.
  • DoorDash is launching DoorDash Storefront, an e-commerce platform for direct delivery and pickup. The platform allows restaurants to retain valuable customer data as orders will be made directly through a restaurant’s website, and is launching in July.
  • Le Pain Quotidien won a bankruptcy judge’s approval to get out of leases for 59 restaurants shut down in the fallout from the coronavirus pandemic
  • Dickey’s Barbecue Pit is now offering new catering options for guests, including an expanded variety of boxed meals that come packaged individually, along with new item labels for accuracy and individualized sauce options.
  • Presto, the restaurant industry’s leading enterprise technology platform, announced the launch of a free Contactless Dining Kit for every restaurant, allowing guests to use their mobile devices to scan NFC tags and QR codes at restaurants to view menus, place orders, and pay with their phone at the table. In addition, guests can check in online using their smartphone, view wait time estimates in real time, and get an alert when their table is ready.

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Industry News

Read daily coverage on the impact COVID-19 is having on restaurants and c-stores.

SUMMARY: After widespread complaints that the Payment Protection Program’s terms were too restrictive for small businesses, the House passed the Paycheck Protection Program Flexibility Act in an overwhelming 417-1 vote. The bill extends the forgiveness period for PPP loans from eight to 24 weeks, reduces payroll spending requirements from 75% of loan funds to 60%, and extends the deadline to re-hire workers to June 30.

Guest sentiment around off-premise offerings have started to recover, following a dip around the time restaurants began reopening in early May, according to Black Box Intelligence’s guest metrics. Restaurants continue to seek out ways to modify their dining rooms to adhere to state regulations, with The Wall Street Journal reporting how social distancing measures will have a significant negative impact on restaurants trying to reopen and make a profit as a result of not being able to maximize their capacity. It has also been reported that meal kits from restaurants will continue to see increased demand as well as consumers demand for safety and value.

  • Wall Street Journal – Cook-It-Yourself? Restaurants See Future for Meal Kits Post-Pandemic LINK
  • Wall Street Journal – Restaurants Say Socially Distant Dining Rooms Could Wipe Out Business LINK
  • Bloomberg – SEC Is Scrutinizing Public Companies Granted Virus Relief Funds LINK
  • Bloomberg – How Not to Help Restaurants During the Pandemic LINK
  • CNBC – Popeyes U.S. same-store sales soar more than 40% LINK
  • Forbes – Reopened, The Hospitality Industry Will Pivot To Technology, Says One Industry Service Provider LINK
  • Forbes – Strange And Sensible Ways Restaurants Are Social Distancing Customers LINK
  • Grub Street – Restaurant Owners Are Pushing Back Against Reopenings LINK
  • Nation’s Restaurant News – Guest sentiment toward off-premise recovers in late May, Black Box says LINK
  • Nation’s Restaurant News – DoorDash adds e-commerce ordering platform aimed at independent restaurants LINK
  • CSP Magazine – Aramark Opens Pop-Up C-Stores for Healthcare Workers LINK
  • NACS – Food Experts View Takeout, Delivery as Low Risk LINK

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Customer & Partner Highlights

Learn more about how our clients & partners are meeting the needs of their customers and communities.

Sweet Reward Increases Schlotzsky’s AOV in April

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Cousins Subs Wins with Omnichannel Campaigns

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Genghis Grill Keeps Connected with Customers

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