We created this resource center to share information and best practices that our industry can collectively leverage to manage through disruption, and prepare for the future. Stay current with Punchh’s COVID-19 Insights and Resources:
Building trust and loyalty with your customers has never been more important. View strategies and tips to help you manage engagement.
Stay on top of local, state and federal government emergency fiscal stimulus packages and assistance.
See how restaurants and c-stores are addressing COVID-19 in public forums.
Read daily coverage on the impact COVID-19 is having on restaurants and c-stores.
SUMMARY: The coronavirus continues to heavily impact the restaurant industry. Third-party marketplaces like Grubhub, DoorDash, Postmates, and Uber Eats have shown slower sales as consumer spending trends change. Wendy’s has had to withdraw its 2020 outlook and long-term forecast for 2021-2024 as same-store sales have plunged 20% in the week ended March 22.
Given the current state of the industry, restaurant and third-party companies alike are adjusting their business models to adapt to their environment and support their employees. Companies like Panera have implemented emergency sick pay for their workers while Chipotle has applied a 10% pay increase to hourly team members. GrubHub has announced that it is deferring $100 million worth of commissions to help support independent restaurants during this period of uncertainty.